It is becoming ever more challenging to maintain cost-effective, professional support for increasingly varied ranges of systems. The specific knowledge required to support systems within a mixed infrastructure is rapidly growing. Increased delivery pressures mean that training and knowledge transfer often take a back seat to delivering reliable IT services.
Remote support provision from Capita Technical Services gives your organisation access to a team of professionals with extensive experience of Ingres Relational Database Management System (RDBMS), UNIX and Windows operating systems, as well as being specialists when it comes to dealing with the Capita software suite.
How can Capita Technical Services help with remote support?
Remote support can eliminate your day-to-day ICT operational concerns. Our dedicated team is accredited by Ingres and UNIX and Capita Software Services is very proud that we are a Microsoft Gold Certified Partner. Our knowledge and expertise will give your systems optimal attention and care, allowing you to focus on your core business processes.
For more taxing problems, if our Remote Support team cannot find a remedy, our developers certainly will. This level of support includes all maintenance, including upgrades, patches and scheduler configurations. Live upgrades are performed out-of- hours to ensure minimal disruption.
Outsourcing your IT support to Capita Technical Services can bring a range of benefits:
- Cost effective support at the appropriate level for your requirements
- Expert upgrade, patches and performance tuning services
- Constant monitoring and review of service provision
- Stable operating environment for business-critical solutions
- Regular and proactive system monitoring for optimal system performance
- Expert support and maintenance from your applications’ original developers
- Out-of-hours emergency support alerts support teams instantly.