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Property

Keep your housing stock in optimum condition

At Capita Housing, we know you need to ensure that your properties are of the highest standard. This includes getting repairs completed on time, and planning for the long-term life of your property estate. Capita Housing’s solution provides innovative software for effective management of your property and associated processes. This includes your repairs service, direct labour organisation (DLO), critical health and safety issues, care of empty properties, and planning and execution of major works.

We have partnerships with key suppliers to this specialist market, including Codeman for asset management and the Xmbrace Opti-Time repairs scheduling system.

Select a subject below to discover how Capita Housing can help your organisation.


 

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  • Repairs management

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    This software application from Capita Housing provides an end-to-end solution from a tenant’s first enquiry to paying contractors. You can manage all activities with a single record. Speed up repetitive processes, while still maintaining flexibility to customise individual orders.
     
    All inspections can be directed to teams or individual officers, and all warnings can be passed to the inspector. You can set financial authorisation levels and escalation procedures. Senior officers can examine work by drilling down to see a full job history of individual orders. All information can be sent to handheld devices, to streamline the data collection process. This includes contractors, who can update work status and invoice information.

  • Voids management

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    Our voids management application integrates departments involved in void management, managing processes from a notice to terminate a tenancy through to re-letting. It can help you make significant reductions in turnaround times, as it identifies bottlenecks in the process enabling resources to be targeted effectively.
     
    The system automatically creates a central void record when it receives a tenancy termination notice. It flags vacant properties for use in choice-based lettings schemes. Cost monitoring collates lost revenue, total repair costs and additional ad-hoc costs, such as decoration vouchers. You can also set the system to monitor events against user-defined targets and send void inspections to handheld devices for completion on site.

  • Contractor

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    Capita Housing’s Contractor solutions enable complete management of all works and provides a fully integrated repairs service. If you maintain an internal workforce for repairs services to tenants, it can help you ensure you’re deploying your workforce efficiently and effectively.
     
    Jobs and resources can be tracked and costed at any stage of the job progression cycle. Integrated stores management includes barcoding for stock. Contractors can access the integrated appointments system using hand-held mobile devices in the field alongside real-time information from the Capita Housing’s repairs and maintenance software applications.

  • Asset Management

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    A successful asset management strategy considers the long-term risk on assets and liabilities, rental income and expenditure, plus ongoing analysis of current stock conditions and future expenditure trends. This huge amount of data is hard to understand and analyse without proper organisation and presentation.
     
    Capita offers a comprehensive integrated asset management solution to help you prioritise spending decisions swiftly and accurately. It can integrate property decision making into the corporate planning process, align decisions with service requirements, and identify opportunities and assets suitable for investment or disposal.