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Making sense of shared services

All local authorities are facing the dilemma of how to change to deliver better services while spending less money – and fast. Doing nothing is not an option.

We subsequently believe that shared service is the truly sustainable solution for back-office services within local and district authorities. We also know it’s difficult to know where to start in investigating how sharing software and technology could work.

That’s why we’ve highlighted five key questions most people are asking and answered them one by one below. You can download comprehensive brochures in PDF format from our shared services resources page.

If you'd like to be kept in-the-know about all things shared services-related you can sign up to receive our news updates by contacting us.

To discuss how we can help you, call us now on 08701 631800 or email sharedservices@capita.co.uk 

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Capita's UK shared services map

  • Why shared services?

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    Because shared services makes sense

    Shared service is not a government initiative. It’s simply a term that describes a collaborative way of working; a fresh approach to solving a problem.

    Read further information on 'Why Shared Services?'.

  • Why now?

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    Because the time is right

    Working hand in hand with like-minded organisations to start sharing outgoings and expertise is the only sustainable way to deliver improved services whilst spending less money. Not only is everyone in the know saying so, but a growing number of local authority shared service partnerships are already in place – and reaping the rewards.

    Read further information on 'Why now?'.

  • Why not?

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    Because you have a world of good to gain

    Beginning to see why shared services make sense? Then why not start the ball rolling and begin to explore the possibilities for your organisation; thinking about who might be good partners and which backoffice functions could benefit straight away.

    Read further information on 'Why not?'.

  • Why bother?

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    Because you’ll be very glad you did

    The potential benefits of joining forces with other organisations are universally attractive. Who could, or should, resist the lure of lower costs, perked up productivity, streamlined operations, targets exceeded and happy customers inside and outside the building?

    Read further information on 'Why bother?'.

  • Why Capita?

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    Because this is what we do.

    We know how important it is to choose the right software partner for your shared service. We also know that the best way to identify that partner is to chat with them. Only then can you uncover the true value that a prospective service partner could bring. So please, give us a call.

    Read further information on 'Why Capita?'.

  • Why shared payment services?

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    Because pulling together makes sense

    Built upon the mantra of ‘doing more with less’, sharing payment services offers a range of benefits and economies of scale only achievable through joining together and sharing software and technology with like-minded organisations.