“Many citizens’ expectations have shifted from traditional face-to-face, telephone or paper channels to more responsive, 24/7 online personalised services and delivery through mobile devices.”
UK Government IT Strategy March 2011
When questions are asked around how citizens and tenants will access housing services in the future, the term ‘channel shift’ has become increasingly prominent in response.
As increasing interest in channel shift demonstrates, technology has a key role to play for social housing providers in the coming years. As previous limitations have been lifted through innovation, Capita has demonstrated its strength in creating products designed to make the delivery of services to tenants as easy as possible, using a broad range of technologies to fit your needs. See the options below for more information.
Click here to view Capita’s housing channel shift brochure.
Helping you achieve successful channel shift
Whether you're starting from scratch with your channel shift strategy or just need a little help along the way, Capita prides itself on offering a complete service partnership approach for your organisation: a pick and mix selection of options to help you better service your tenants.
Find out more about Capita's complete channel shift service offering.
See below for solutions to help you achieve channel shift in your social housing organisation: