With a real need for your organisation to delivery efficiencies, the ability for your tenants to access your services simply and efficiently and to self-serve provides a real way to save you money while ensuring you continue to increase your levels of service delivery.
The way tenants and citizens wish to consume services has changed. The use of web-based methods to manage service delivery is now well established and developing in scope still further.
Did you know implementing online services through Capita’s OPENAccess software can manage services and queries for your tenants costing you as little as 27p per visit?
Socitm research has found each online visitor can cost public sector organisations as little as 27p. This compares with £3.22 for a phone call and a staggering £6.56 for a visit in person.
An integrated solution for staff and customers
OPENAccess allows both customers and staff access to important information through any device capable of accessing the internet in a manner and a timeframe suitable to their personal needs.
Ease of access for tenants and citizens
Your customers have the ability to access data directly relating to themselves, or may send information to be processed by your staff. For example, application forms can be requested and completed online, repairs requested and payments made online.
Front desk staff or call centre operators at your organisation can access all information relevant to a particular individual allowing them to deal more efficiently and effectively with customer enquiries. This ensures consistent service delivery throughout the organisation and allows multiple queries to be dealt with by one person in just one call.
New communication channel
By expanding the online channel, OPENAccess offers housing organisations an efficient and cost effective channel of communication with tenants, while providing a more mobile housing system enabling your organisation to move towards an increase in the amount and quality of remote and agile working for your staff.
See the savings – key benefits of OPENAccess
- Fast and simple access to key data for all tenants and citizens
- Real measured cost savings delivered to your organisation
- Reduced number of enquires handled by front desk
- Increased capability for improved service delivery.
Make the move online
If you’re serious about saving money and would like to find out how OPENAccess can help your organisation increase efficiencies, please contact your Capita account manager or contact us today.