Our Council Tax self-service application gives citizens online access to their Council Tax account at any time, reducing the burden on call centres and front office staff.
Our Business Rates self-service software gives businesses online access to their rates account at any time, again reducing the burden on call centres and front office staff. Businesses can see their account and balance information, including payments made and detailed calculations of their charges, plus payment schedules, helping them to budget. They can also see correspondence including bills and reminders – so they no longer need to call contact centres for reprints.
Both online services modules can also receive information: customers can input a change of address or sign up for e-Billing or direct debit payment. Self-service validates the information and passes it to Capita Revenues and Benefits without the need to manually key in the data, increasing speed and accuracy of information flow.
Capita is putting citizens online, not in line
Along with a line-of-business module to enable your revenues and benefits operations to become self serve, Capita has launched Connect: an organisation-wide self service application taking all your citizen services online, allowing you to interact with your communities digitally serving them more efficiently and effectively.
Online is here to stay, ensure you're part of it
The internet makes things easy, fast, convenient – and usually cheaper too. With greater adoption of mobile technology and social media, and with the government committed to a digital future, it’s never been more important that your local authority provides your citizens with a self serve option for as many of your services as you can.
Online revenues and benefits services improve speed and efficiency
You can select the services and functions that best fit your current online strategy. Updates to the services you receive and offer can be made when necessary. The applications require minimal configuration so your services can be up and running quickly for you to soon see the benefits:
- Increases customer satisfaction
- Achieves considerable cost savings
- Improves reliability and accuracy of access to services
- Enables rapid resolution of day-to-day enquiries
- Offers customers more housing services and information at first contact point
- Quickly reduces avoidable contact.