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User Experience

A fulfilling online experience for library users

Improving end user experience through library catalogue

Today, library users demand a modern library service, whether at home using library services online and or within the library.

Online, web-based services have improved considerably over recent years and Capita is committed to making sure your users’ experience of your library easily meets their modern expectations. Capita makes it easy for users to discover your library resources online. With extensive self-service account access and transactions through integration with the back office system, users are empowered and library staff are freed for more productice service delivery.

Delivering modern library services to the modern library user

At Capita, we believe in giving libraries the power to provide the best possible service to their users.

Capita’s library catalogue software, Prism, features a modern look and feel customisable to your needs. Based on web standards and best practice, it allows you to tailor the appearance to comply with your existing web identity. Capita’s catalogue software includes powerful search technology that can be extended further with enrichments provided by our Additions Partners.

Getting vital information to users quickly and broadening the range of resources available are key attributes to any successful library service, so Capita’s software is aimed at enriching your library catalogue data, allowing you to discover and request holdings across the UK.

Benefits to the library:

  • Improves user experience
  • Raises profile of library service
  • Incorporate organisation branding

Contact us to find out more about Capita's library catalogue

Contact us

Capita
Knights Court
Solihull Parkway
Birmingham Business Park
B37 7YB

  • Prism - searching and discovering library resources online

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    Prism gives library users the power to find what they need in the library and to explore the library collection, as well as manage their account and transactions. View the Prism site.

  • Base - bibliographic record supply, streamlining acquisitions and cataloguing

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    Base provides libraries with a range of bibliographic data, integrated with acquisitions and cataloguing workflows, reducing stock procurements and ‘time to shelf’ and freeing staff for improved customer services. View the Base site.

  • Source - sourcing inter-library loans

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    Source is Capita’s inter-library loan facilitation service. Source allows free searching of other library’s holdings on a reciprocal basis. For a small annual fee, interloan request functionality can be made available in addition. View the Source site.

  • Payments in libraries - Improving income collection

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    Payment collection and income management extends to far more than just taking cash payments over the counter. Payments via telephone, online and through self-service kiosks are revolutionising revenue collection. These methods speed up receipt of revenues for organisations, while offering their customers more choice and accessibility. View the Payments in libraries webpage.