Universal Credit has understandably left housing associations concerned. Many fear collecting payments directly from tenants will lead to an increase in arrears and also have a significant impact on staff workload. With our payment collection solutions this doesn't have to be the case.
Reducing arrears for you
Our range of payment solutions make it easy for tenants to pay you. Our payment solutions give your tenants a choice of convenient and easy-to-use payment channels, meaning securing payments on time is less of a challenge.
With our Chip & PIN, online and telephone payment solutions we have a solution that’s right for you and your tenants whether it's face-to-face, self service, at a kiosk, or on the move.
Improving efficiencies for you
Maximising efficiency is vital, even more so when direct payments arrive. Our payment solutions protect staff from considerable additional workload by offering a range of self-service payment channels that allow tenants to make payments with no staff involvement.
Furthermore, our payment solutions integrate with any housing management system, automatically retrieving balances for tenants and updating rent accounts when payments are made.
Just some of the Social Housing organisations using Capita’s payment collection solutions today:
Argyll Community Housing Association, The Community Housing Group, Devon & Cornwall Housing Association, Glasgow Housing Association, Home Group, Magna Housing Group, Merlin Housing Society, Paragon Community Housing Group, Peabody, Rochdale Boroughwide Housing, Sedgefield Borough Homes, Sovereign Housing Group, Twynham Housing Association.