Skip Links
Join our LinkedIn groupEmail to a friendFollow us on TwitterFollow us on YouTubePrint this page

Self-service housing solutions

Services for tenants and citizens 24/7

 

“Many citizens’ expectations have shifted from traditional face-to-face, telephone or paper channels to more responsive, 24/7 online personalised services and delivery through mobile devices.” 
 UK Government IT Strategy March 2011

When questions are asked around how citizens and tenants will access housing services in the future, the term ‘channel shift’ has become increasingly prominent in response.

As increasing interest in channel shift demonstrates, technology has a key role to play for social housing providers in the coming years. As previous limitations have been lifted through innovation, Capita has demonstrated its strength in creating products designed to make the delivery of services to tenants as easy as possible, using a broad range of technologies to fit your needs. See the options below for more information.

Click here to view Capita’s housing channel shift brochure.

Helping you achieve successful channel shift

Whether you're starting from scratch with your channel shift strategy or just need a little help along the way, Capita prides itself on offering a complete service partnership approach for your organisation: a pick and mix selection of options to help you better service your tenants.

Find out more about Capita's complete channel shift service offering.

See below for solutions to help you achieve channel shift in your social housing organisation or for OPENHousing customers, visit the tailored OPENHousing channel shift solutions page:

  • Housing smartphone apps

    details

    Engage from Capita is an app for iPhones or Android smartphones that gives citizens access to commonly used housing services. It also acts as a channel for housing providers to give tenants updates on events and announcements. What’s more, the app can be fully integrated to back office systems, automating manual processes and freeing up vital staff time.
     

  • Mobile working for housing

    details

    Capita TotalMobile is the next generation of mobile working solution and will help your organisation realise true mobile working across your entire organisation.

    Mobilising workforces continues to be a vital part of social housing organisations’ online strategies. Repairs operatives have been using mobile devices for a number of years and increasingly housing organisations now wish to mobilise their other staff to bring services to tenants in their own homes.

    Capita has been supplying our customers with mobile solutions for a number of years, offering technology designed to complement your staff’s working practices, save money, time and resources as well as improving the services delivered to your citizens and communities.

  • Online housing portals

    details

    The way tenants and citizens wish to consume services has changed, with online methods of managing service delivery now well established. With a real need for efficiency savings, the ability for tenants to access your services simply and online is an achievable way to increase your customer satisfaction and save you money.

    Capita’s Housing Online enables tenants to query rent accounts, report repairs, make payments and much more at the touch of a button. Citizens and tenants can access key information and services exactly when and where they need it simply by going online through their PC, laptop, iPad, smartphone, or even their Playstation 3 or Nintendo Wii, or via digital self-service channels such as digital television or kiosks.

    This shift from more traditional methods of service interaction, such as the telephone or face-to-face, can free up your precious internal resources and allow experienced housing officers to focus on more complex matters.

    Read more information about Capita's Housing Online | Request further information

  • Payment solutions for housing

    details

    Payment solutions from Capita provides tenants with the payment channels they prefer while improving housing associations’ efficiency and rent collection.

    Key to maximising income collection is the provision of a choice of convenient and easy-to-use payment channels, ensuring rent is prioritised above other bills. Employing self-service payment channels that integrate with your housing system is crucial in reducing the cost of collection, automatically updating your records when rent is paid.

    Capita’s payment collection solutions for social housing support credit and debit card payments via internet, automated telephone, self-service kiosk, mobile device or SMS, at any time of day. Card authorisation takes place using a fully managed service, certified to the Payment Card Industry Data Security Standard (PCI DSS) without the need for any specialist on-site software or infrastructure.

    With Capita's Chip & PIN, online and telephone payment solutions we have a solution that’s right for you and your tenants whether it's face-to-face, self service, at a kiosk, or on the move.

    Visit the payment solutions pages for housing | Request further information

  • Tenant SMS messaging

    details

    Holding a digital conversation with your tenants can greatly increase customer satisfaction as well as reducing missed appointments, processing times and staff resources.

    Capita’s integrated SMS solution supports all text-enabled mobiles, provides a full delivery confirmation and audit trail and saves resources, time and cost through automated standard communications for many tenant and supplier tasks - including rent reminders, balance enquiries, surveys and repairs appointments. The solution also improves customer service and tenant engagement.

    View the Yorkshire Coast Homes SMS messaging case study | Read more about Capita's SMS solution | Request further information