The ability of Capita TotalMobile to work with virtually any device and to integrate with existing software, makes it adaptable, future-proof and highly cost effective, as well as being the mobile workforce solution for the public sector.
Capita TotalMobile uses the concept of an 'active middle office'. This is an intelligent and robust software layer which sits between the user's mobile device and your back office systems acting as the link between your staff, the data and your systems when in operation out in the field.
The Capita TotalMobile 'active middle office' provides a bi-directiional flow of data both to and from the mobile and back-office user enabling limitless levels of configuration to be achieved allowing each and every mobile worker to receive the appropriate forms, case histories, images and data specific to their role in the field.
The same 'active middle office' enables information gathered by your mobile worker to be passed back to the appropriate back office systems via mobile connectivity. This functionality provides the operation instant visibility of the work undertaken by the mobile worker, which improves service delivery both out in the field and in the back office, reduces/eliminates adminstration time spent re-keying data and improves data accuracy.
Capita TotalMobile is transparent to the mobile user; it can either work in real time or completely offline providing your mobile users with a flexible solution which can be used anywhere and at any time to deliver improved services to your citizens and communities.
Click on the diagram above to view more detail or download Capita TotalMobile’s technical brochure to find out more.
TotalMobile. Totally Flexible.