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Your complete service partner

When considering the implementation of authority-wide self-serve solutions every local authority is unique; from their internal business processes, IT infrastructure and software compatibility requirements through to the needs of their citizens that dictate which front-line services should be available online first.

Perhaps you’re just starting out on the journey so are looking for a partner that can help you navigate the best path and implement it for you? Or you might already have a number of disparate, service-specific online offerings that need the holistic approach and integrating with your back-office systems?

Wouldn’t it be great to work with one partner that has all the expertise you need?   



Working with us ensures you receive all that expertise for your journey, along with a solution tailored to just your needs with a joined up delivery for optimum efficiency. That’s the Capita difference.

Whatever your circumstance, having the ability to tap into our range of highly specialised, complementary business and technical services ensures you can be confident you’ve chosen the complete service partner.

Partnering with Capita means you’re able to build your very own packaged solution from our range of complementary business and IT services. Click on each option below to find out more:

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  • Business process review

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    Moving services online provides an ideal opportunity to undertake a process review. Ensuring broken processes are not replicated online will result in reduced resource wastage and, ultimately, improves customer experience. We offer a full business process review, streamlining processes for maximum efficiency through digital channels.

  • Digital strategy development

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    The ways in which a council engages with its citizens through digital channels can be just as important as traditional offline channels. To get it right, and to get the best out of the web, we offer a full digital strategy development service, working with you to set out a  vision, priorities and actions to improve digital engagement  with your communities.

  • Easy payment options

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    Corporate self-service is the future. It makes sense and it saves money. At Capita, we already know your investment in it will pay for itself over and over again. That’s why we’re offering a range of payment options, so how you cover your investment fits with your authority’s specific circumstances. Our methods of payment include payment upon delivery, save now-pay later, annual subscription and pay as you go.

    Find out more about Capita's flexible payment options

  • Bringing transactional services online

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    The key to any successful self-service solution is to have software that seamlessly passes information and requests from the citizen through their web portal to the relevant back office systems and which then feeds back useful data. Our solution does just that, providing deep integration to and from different back office systems.
     

  • Ready-to-use marketing assets

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    Once you’ve developed your digital strategy and website you need to get your citizens using the online services. We provide an ‘out of the box’ marketing solution for local authorities who would like access to a readymade marketing campaign. Everything’s included: from a marketing plan template to ready-to-use assets including posters, banners,  call scripts and more. And best of all, it comes free with the service.
     

  • Personalisation and single authentication

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    The goal of every authority is for its citizens to sign on once and get access to a range of services they have chosen to use. Our configurable solution enables citizens to sign on and select the services that they want to use, which then appear in a fully tested, user experience-designed dashboard.

  • Web platform development and management

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    To get the most out of bringing services online you need a web platform that is intuitive for your citizens to use so they want to keep coming back to it, rather than telephoning or visiting instead. We have the latest, cutting edge, user-centric design processes and underlying web platforms to ensure you achieve the very best conversion to digital channels.

  • Self-build app development

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    Wouldn’t it be great if citizens could access their online council services through a specifically designed smartphone app? Engage from Capita is exactly that: an app for iPhones or Android smartphones giving citizens access to commonly used council services and allowing councils to offer real-time updates.

    Discover more about Engage