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Payments by telephone

Payment solutions

 
Capita's payments by telephone collection solutionsIn a nutshell:
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With Capita’s telephone payment solutions you can be confident of minimising average call times without compromising customer satisfaction or the security of information.

Key benefits:

  • Browser-based, easy to use functionality for staff
  • Automated touch tone and speech recognition self-service options
  • Integrated with your existing back-office systems.

 













Customers increasingly expect to be able to pay for services by card, a demand that is likely to grow further with a greater number of organisations no longer accepting cheque payments. For those customers who are non-internet users and wish to pay by card, paying over the phone is often the most
convenient option.

In order to secure timely payments and reduce the levels of outstanding debt, employing a proven and reliable telephone payment solution can be key. Furthermore, ensuring it supports the volume of payment calls you receive, is easy to use and provides market-leading security of data is of paramount importance. All these are at the heart of Capita’s telephone
payment solutions.

Click on the arrows below to discover more about our telephone payment collection solutions...

Alternatively you can contact us with your enquiry and we'll get back to you.
Contact us with your telephone or other payment solutions enquiries

  • Payments taken by staff

    details

    Paye.net is a browser-based solution that supports debit or credit card payments taken by a member of your staff. Whether you need to enable individuals to take ad hoc payments or provide a solution for a 100-seat call centre, Paye.net is ideal. Paye.net can also be used when staff call customers to seek settlement of outstanding payments.
     
    The product carries out full card authorisation, using our Secure Bureau Service (SBS), and onward processing. This removes the need for any specialist on-site software, hardware or infrastructure with the associated management and monitoring overheads.
     
    Paye.net can also be configured in portal form. In this instance, the portal pages (where details of the caller’s card details are entered) are seamlessly connected to your existing systems. The result being a fully integrated card payment solution, one that markedly reduces your own responsibility as regards Payment Card Industry Data Security Standard (PCI DSS) compliance.

  • Self-service payments

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    With ‘channel costs per self-service transaction a mere fraction of the cost of handling that same transaction face-to-face’*, providing automated telephone services to customers is an essential part of the payment collection process for many organisations.
     
    We offer both a Touch Tone (customer enters details using telephone keypad) and Speech Recognition (customer uses their own voice to navigate through the options) automated telephone payment solution.
     
    These products are part of Capita’s established managed service product set and allow your customers to make payments 24/7 via the telephone or mobile phone, with card authorisation taking place in real-time.
     
    Both solutions carry a reduced risk around security of cardholder data and your responsibility as regards to compliance with the PCI DSS. As a fully managed and hosted service, cardholder details are never accessible by your own staff and are not held within the on-site network or infrastructure.
     
    *As consistently referred to by Socitm (Society of Information Technology Management) in their annual benchmarking reports.
     

  • Features and benefits

    details

    • Browser-based option for rapid deployment
     
    • Reduces management and deployment overheads
     
    • Highly competitive card processing rates
     
    • Includes Card Security Code (CSC) checking
     
    • Option to suppress call recording when capturing card details
     
    • Monies credited directly to your bank account
     
    • Managed service available 24 hours, 7 days a week
     
    • Reduces average call time
     
    • Fully scalable, so copes easily with any increase in usage
     
    • Staff can post full or partial refunds against earlier payments
     
    • Comprehensive transaction reporting facilities as standard.