“For local authorities who haven’t gone down the shared service route, this is the time for action.”
CBI October 2010 Chartered Institute of Public Finance & Accountancy
It’s no secret that we are currently working through some of the toughest economic times in recent memory. The pressure local government is under to deliver improved services with reduced budget is unfortunately not going to be a painful flash in the pan. That’s why sharing services is increasingly being seen as a way to mitigate risk, and to help secure a robust and sustainable future.
With a number of local authorities having already taken the step to share services with others, the case for making the decision to follow their lead in the payment management function is becoming ever more powerful.
• Watford Borough Council and Three Rivers District Council are the archetypal example of shared service collaboration. The result? Reduced costs. Reduced risk. Whilst both are able to maintain their own identity.
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• Worthing and Adur Councils benefit from the seamless nature of being able to take payments on behalf of each other. The result? Greater flexibility in utilising human resources benefiting both staff and customers.
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• Staffordshire Councils now share services, having one payment system to serve six organisations. The result? A range of efficiency savings resulting directly from the system’s employment.
• North Essex Parking Partnership is led by Colchester Council and brings together all street-based parking services across six local authorities within the region. This shared service provides a single ‘portal’ allowing payment of parking fines incurred across any of the partner authorities either online, using an automated telephone service or by speaking to a contact centre advisor.
Why not join them and start seeing the savings for yourself. Call us now on 08701 631800 to discuss why the best time to share payment services with another organisation is now.
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about why now is the time to consider sharing services.
To discuss how we can help you, call us now on 08701 627800 or email sharedservices@capita.co.uk