Reduce your costs, increase productivity and improve your customer experiences by harnessing the strength of Swordfish electronic document management.
Take the Swordfish ICE software demonstration online to find out more
Capturing and storing data is only half the picture. The other part is the ability to retrieve and transfer them quickly.
Capita offers a web-based electronic document management (EDM) solution: Swordfish ICE. This integrated software solution can help you improve access to information, productivity and customer service. You can also benefit from reduced office space, reduced costs, improved business continuity and productivity, and disaster recovery contingencies.
Swordfish ICE is extremely easy to use and customise. It’s also easily accessible via your intranet, extranet and online. Simple document scanning and automatic file import means you can make information available more quickly, normally as PDF files. You can also configure automated emails to send alerts to users, and individual emails with links to documents and attachments.
Capita's Swordfish ICE allows for:
- Centralising of all your paper and electronic documents, making them readily searchable so that they can be found at the click of a button, raising productivity and saving money
- Direct, instant access from all authorised users, improving business performance i.e. enabling customer calls to be dealt with in seconds rather than days and commercial opportunities to be seized
- Fully trackable document access and use - a full auditable history at every stage
- Significant space and cost savings - no need to physically storing paper documents on site
- Full disaster recovery planning made simple and cost effective.
Swordfish ICE provides the best of all worlds
A complete end-to-end, electronic document management service delivering social housing providers with the following:
- Business technical analysis consultancy
- Advocacy from you to advise and qualify services required
- Analysis of existing business processes and design of optimised new ones
- Solution architecture
- Specification of business requirements
- Document and data capture
- In-house, utilising SwordfishScan or AnyDoc depending on the scale of the your postroom
- Outsourced utilising Capita's Scanning Bureaux
- Swordfish ICE solution implementation team
- Development and quality assurance of solution to meet your specified business requirements
- Integration to line-of-business applications
- Data migration from redundant systems
- 'Show and tell' sessions to demonstrate progress over the project life-cycle, allowing you to make amendments under change control prior to UAT
- Project management over the entire life-cycle; reporting, meeting and coordinating all phases and resources in liaison with you
- Support
- Capita provides service level agreement support to answer your queries and resolve any technical issues you may encounter
- Every customer has a dedicated account manager, who remains your point of contact to review the quality of services provided and plan for future needs
- Storage and destruction
- Capita offers secure off-site storage for sensitive documents you do not want to destroy but equally do not want kept on-site
- Capita can implement destruction policies of documents to meet regulatory requirements