Connect, our authority-wide self serve solution, is tailored to plug into your existing website and integrate with whatever back-office systems you have in place, ensuring a seamless, high-quality experience for your citizens streamlined by back-office efficiency.
Subsequently, there are a range of benefits your organisation will quickly realise:
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Massive monetary savings now and into the future due to:
- greater efficiency in handling contacts and fewer ‘avoidable contacts’
- shifting enquiries from high to low cost-to-serve channels.
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Happier citizens, leading to:
- a better local authority - citizen relationship
- better feedback and improved reputation.
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No costly overhaul of your existing software infrastructure.
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The ability to reallocate resources that have traditionally been tied up managing the customer contact process.
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Increased payment collection rates and associated income.
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Proof for the powers that be that you really are delivering more for less.
Furthermore, your citizens will also benefit:
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1. From office hours to open all hours
Office hours are exactly that - the hours when most people work. The trouble is, by the time they’ve finished work, so have many local authorities. Taking time out of work to pay their Council Tax or to find out about rubbish collections isn’t an easy option for lots of people, let alone a welcome one. Put those services online and they can do those jobs while they’re watching Coronation Street or on the telephone to their sister. |
2. From queuing in line to going online
Instead of taking the time, making the effort and paying the money to travel to council offices only to (possibly) waste more time queuing to get a job done, citizens will be able to go online and do it themselves. That’s time, effort and money saved.
3. From on hold to online
Call centres can often be stretched to the limit. By providing citizens with the tools and the encouragement to do their admin online they will immediately benefit from quicker and more flexible access.
Why not find out about our broad range of complementary business and IT services to help your authority achieve all these benefits and do so easily and quickly.