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Making it easy for patients to pay

When a patient receives an invoice, it’s often easiest for them if they can pay there and then over the telephone. Our income collection solutions enable your staff to take payments over the telephone. Alternatively, to free up staff resources and enable payments to be taken 24/7, an automated telephone solution can be used.

Medical payment services - Income collection review
Medical payment services - Phone

  • Staffed telephone payments

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    Our income collection solution can be used to take what are known as ‘mail order telephone order’ (MOTO) payments.  This is where a member of your staff takes card details over the telephone and inputs them on the customer’s behalf. To protect against card fraud our systems use the Card Security Code (CSC) and Address Verification System (AVS) checks.

  • TouchTone telephone

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    Customers can interact with the system using the keypad of their landline or mobile phone to make payments. All payments are classed as secure as the process includes CSC validation. You can also select additional options that include multiple languages, adding card surcharges, balances and stop accounts.

  • Speech recognition

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    Customers can interact with the system using voice commands. This solution is ideal for reducing costs while still servicing customers without internet access and those who might find a keypad system difficult. All payments are classed as secure as the process includes CSC validation.