At Capita, we are familiar with the increasing pressure on local authorities’ budgets and the constant drive to improve customer services. This focus on delivering more for less makes it essential to maximise your return on existing investments.
Many organisations have made significant investments in CRM but most have not integrated these solutions with their back office systems. It can be challenging to construct a business case for this expenditure as it involves a huge number of departments and service areas.
Successful integration can be expensive and complex, so many organisations try to address it on a smaller scale. This can mean piecemeal solutions that cannot sustain expansion across all service areas.
Experts in integration across public organisations
Capita Software Services can assist with the difficult task of improving service delivery using your existing resources. Our integration solutions can be deployed rapidly so you can quickly see the benefits of integrated working and make the most of existing technology. Our integration teams have extensive local authority experience, giving them the skills to:
- Help you construct business cases and maximise your return on investment
- Deliver integration solutions
- Improve business processes
- Improve customer service delivery
- Manage large complex projects.
Your organisation will benefit from better customer services, greater efficiency and productivity, and more accurate data.