Our Integration Portal allows front office staff in your Revenues and Benefits or Housing departments to retrieve detailed information from back office systems in real time.
This Capita solution is created using modular web forms. These forms can be integrated into any third party system (for example a CRM system), enabling fast and reliable access to key, line-of-business information. This will help resolve more queries at the customer’s first point of contact.
Not only can users access the information they need, but they can also update the relevant back office systems without detailed technical knowledge. This frees-up the valuable time of back office staff without increasing training requirements and expenditure. Currently, we have successfully integrated our solution for customers using Lagan Frontline, Northgate Frontoffice, Capita CRM, Oracle and Microsoft CRM.
Speed up your processes with Integration Portal
Integration Portal can reduce or eliminate double entry of updates, e.g. changes of address and adding notes. Integrating your CRM solution provides staff with status and progress monitoring tools. The solution can be implemented and deployed with a minimal investment of time and resources.
Get up and running immediately
The software is automatically updated with all our new web services software releases. The Integration Portal’s modular format allows you to implement the appropriate elements for developing your front line customer contact resources. The user interface tools and terminology are designed to ensure that your people need minimal training and familiarisation.