We are the leading supplier of first-rate business support in local government. Our services offer a combination of best-practice solutions, useable innovation and highly-skilled people. Together, these can reduce your costs and improve your productivity – leaving you free to concentrate on the front-line delivery of core services to your customers. Our service offering combined with our scale and experience makes us a trusted partner to cost-effectively deliver results and improve your service.
The remit of our business support is extensive and can be developed to meet individual requirements but there are consistent core processes that we provide. These include:
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Business administration - covering the whole range of council activity from specific services to cross-council functions – we can take care of secretarial support, processing of warrants and permits, post handling, document management, distribution, word processing, customer service, procurement, meeting and events management and communications support, and more
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Finance - we provide a large range of transactional finance, accountancy and debt management solutions as well as finance administration functions including cheque handling, invoices, expenses and petty cash.
By utilising our state-of-the-art technology and performance management, together with consistent and centralised core processes, we are able to offer a business support service that yields the following proven benefits:
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Cost savings – by utilising technology and re-engineering processes savings are made across the whole service
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Greater resilience – across the council with multi-skilled teams placed where they are needed
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Focus on core services – by re-shaping administration services the focus is shifted to the front-line delivery
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Improved efficiency and consistency of processes - by eliminating duplication and single points of failure
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Improved visibility – of work volumes and management of service targets
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Reduction in accommodation costs – supporting accommodation strategies and contributing towards further cost savings.
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Enhanced management information – for better monitoring and management of key performance indicators (KPIs)
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Better staff morale and team work – through improved performance management, creation of defined career paths and supporting employees to partake in business administration NVQs.
Our business support solution has the capability to deliver a vast range of services. However we recognise that due to varying needs and the sensitivities associated with certain services, there is not a ‘one size fits all’ model to delivery. Therefore we listen to your requirements and create tailored solutions to meet individual objectives.