Council tax and NNDR collection

Capita LGS is the leading provider of revenues collection and administration services in the UK – we collect in excess of £1 billion worth of council tax and £2 billion worth of national non-domestic rates (NNDR) each year for 17 local authorities. With over 16 years of experience in delivering consistent, excellent results with steady year-on-year improvement, we are the UK’s largest and best-performing outsource supplier for revenues collection services.

In the current economic downturn, with the increase in demand on benefits and growing debt management issues arising from unpaid bills and bankruptcies, we help our clients maximise their revenue stream through our proven collection and arrears collection service delivery models.

A council tax collection service that outperforms

Our expertise, size and resilience ensures that our highly trained staff are able to provide a flexible solution to meet each of our client’s needs, whether it be an onsite solution or a fully integrated offsite solution through one of our shared service centres across the UK.

Our council tax collection service includes:

• Tailored solutions ranging from fully-managed services to specialist support in specific areas such as system administration, call processing, debt drecovery and correspondence processing
• Managing single person discount reviews utilising data analysis and voice recognition tools to verify claims
• Proactively tracing, managing and administering the collection of council tax arrears
• Utilising specialist tracing and debt analyis systems to maximise council income and focus resources on collectable debt
• Carrying out specific campaigns focusing on either reducing collection costs or improving collection performance (i.e. charging orders, bankruptcies, outbound calling to promote direct debits and chasing outstanding arrears)
• Innovative solutions embracing best practice and latest technologies.  

 See how we have improved the council tax revenues collection performance of our clients.

A unique NNDR service delivery model

In addition to the NNDR services we provide locally, we also operate the largest NNDR shared service centre in the UK where we currently provide a full back office service to ten local authorities and manage over 72,000 NNDR assessments a year. Our service delivery model offers a comprehensive, cost-effective and resilient service to our clients and underpins the quality and control processes in place.

Our shared service centre solution includes:

• A fully managed end-to-end billing and collection service, including the provision of software, IT support and debt recovery services
• A unique service delivery model where all our NNDR contracts are managed on a ‘function basis’ with specialist teams responsible for:
  • System Administration
  • Valuation
  • Billing and Collection (dedicated team for each contract)
  • Bailiff Liaison
  • Post Bailiff Enforcement
• Technical Consultants who are experts in supporting cross-platform system migrations to the Academy NNDR application and who provide advice and guidance on how to maximise the system functionality available
• Reduced service costs through shared management overheads and infrastructure
• A demonstratable track record of service improvements on every contract
• Quality assurance underpinned by  ISO 9001 and Investors in People accreditations.

See how we have improved the revenues collection performance of our NNDR clients.
 

Providing expertise, resilience and savings

Our record of contract retention and consistently high levels of collection is evidence that we maximise revenues collection and deliver high quality services on every contract that we administer. The benefits of our service offering include:

• Cost savings
• Implementation of state-of-the-art IT solutions
• Innovative collection methods
• Greater resilience and scalability
• Improved collection performance and customer service
• Flexible, tailored solutions.