Capita Software Services today announces its partnership with IDOX, a provider of information and workflow management solutions.
This latest addition to Capita Software Services’ range of partners offers a greater choice to for local authorities to deploy electronic document management (EDM) systems in individual departments or authority-wide.
Research has shown that nearly three quarters of local authority financial directors are investigating shared services arrangements or an outsourcing approach1. A key part of maximising the operational efficiency of shared services, however, is the ability to store live documents centrally and share them electronically between a variety of front and back office teams.
The use of an EDM system will increase customers’ speed of access to files, as they are held electronically on a secure central repository. It also reduces the time spent on filing and retrieving documents and increases office floor space by removing the reliance on paper-based files.
“Our partnership has the flexibility to cater for any requirement,” says Paul Millard, operations director, Capita Software Services. “We can either support customers in single departmental implementations, such as a revenues and benefits platform, or in authority-wide transformations. As local authorities look towards shared services arrangements as a way to manage the financial settlements outlined by the government, efficient accessibility of documents across multiple departments, multiple locations or even mobile workers will become a big consideration.”
“Our revenues and benefits customers have seen the difference that a document management system can make in improving efficiency, with one unitary authority improving efficiency and cutting costs by 30 per cent,” said Andrew Riley, Sales and Marketing Director. “Joining forces with Capita will enable more departments within local authorities and shared services arrangements to benefit from the efficiency savings that EDM systems can deliver.”
Also read: 75% Of Council FDs Looking To Implement Shared Services Or Outsource