Charnwood Borough Council today announces that it has signed a 10-year partnership with Capita Local Government Services for the administration of the Council’s benefits and revenues service. The contract is worth £22.5 million and commenced on 1st February 2010. Capita was selected as Charnwood’s preferred partner in 2009.
The contract is expected to deliver £3 million in savings to the Council by leveraging Capita’s existing expertise in efficient service delivery. Capita will provide a new ICT infrastructure and invest in new technology to improve processes at the Council, including smart solutions utilising proven Capita systems and technology. This will enable front and back office to access the same customer information, providing a seamless overview of each citizen and will enable more effective service delivery.
The partnership transferred 67 employees from the Council to Capita and they will remain in the Loughborough area to ensure continuity of service.
Geoff Parker, Interim Chief Executive, Charnwood BC, said: “Capita and the Council have a genuine commitment to one another and to making this partnership a success. We are confident that Capita’s expertise in this area of work will allow us to deliver high quality, efficient and effective revenues and benefits services.”
Leader of the Council Mike Preston commented: “We are confident that this solution will improve service delivery to the residents of Charnwood and also help us meet the Council’s objectives. We said we would make Charnwood Borough Council more efficient and better for customers and this is a statement of our determination to deliver that for the people of Charnwood.”
Mark Chapman, Director, Capita Local Government Services: “We have a strong partnership with our colleagues at Charnwood Borough Council and we have all worked hard to ensure the best possible result for the citizens of Charnwood. At Capita we feel confident that by making use of our wide range of capabilities in the back office, the Council will be able to focus on providing an excellent service on the frontline.”