Designing online services that citizens will choose over other channels
Hosted by UKauthorITy.com and ITU Live on Tuesday 13 March in London, the webinar discussed the issue of achieving effective channel shift with citizens, and focused on topics including how quickly is the public sector persuading the citizen to use cost-saving digital services? Will the shift in behaviour happen soon enough to deliver much needed savings? What do we know today about progress across frontline services?
Watch the webinar here
On the ITU Live panel: