This will enable the Group and its service users to benefit from personalised instant access to housing and support services. The software will also assist Swan Housing in improving service delivery and developing a productive and efficient mobile workforce, using digital pens to capture handwritten notes on handheld computers.
The seven-year contract will see Swan Housing offer its service users access to an end-to-end housing service, including support with the assessment procedure. Its support officers will use digital pens in conjunction with Capita Support to complete all housing support plans and assessments. The information collected will be fed into one central point, holding all service user and service information. The system will enable third party agencies to refer to and have direct access to the system to streamline the housing process and contribute towards the Supporting People agenda. This will encourage a collaborative approach and improved visibility of how citizens are being supported.
Shalene Guildford, support services manager at Swan Housing commented, “Our Supported Housing Team provides support to a wide range of service users within their homes. To meet the needs of our customers and ensure a high quality of service is delivered we are constantly exploring and investing in new leading edge technology available for remote working. We recently carried out an evaluation exercise of our IT requirements and Capita’s innovative system most closely matched our requirements.”
Roger Birkinshaw, housing director of Capita Software Services, said: “We are confident that we are providing Swan Housing with a true case management system for all their clients receiving support services. This application is a one-stop shop of information for users which encourages efficient reporting and reduces duplication of work. The adoption of digital pens is a refreshing and exciting development for a supported housing team and our aim is to ensure Swan Housing benefits fully from this system.”
Shalene Guildford at Swan Housing, added: “Due to the nature of their roles, our staff are required to work out of the office the majority of the time. However, it is key for them to maintain regular communication with the office and other agencies throughout their working day and this is where we believe Capita can provide real value.”
View a screen shot of the web-based application
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