Prime Minister Gordon Brown has written a letter to Worcester Community Housing (WCH) to congratulate them on their success of being one of the first 100 organisations in the country to achieve the government's new Customer Service Excellence (CSE) standard.
In a letter to Customer Experience Champion Gemma Mundy from 10 Downing Street, the Prime Minister, Gordon Brown said: "Please pass on my congratulations to everyone involved - to be recognised for this challenging standard is a tribute to your organisations customer service culture."
"Your achievement demonstrates that you have recognised the importance of developing an in-depth understanding of your customers' needs. Consultation and customer insight is vitally important if we are to continue to make the improvement we all want to see in public services."
Head of Customer Services and Involvement Di Smith (shown in picture with PM letter) said: "We really do deserve to be rewarded with the CSE standard as we have worked very hard over the last few years to deliver and sustain a high-quality, customer-focused service. It is very pleasing to know that the enthusiasm and dedication of staff has been justly recognised by the Prime Minister."
Di added: "The assessor had some amazing things to say about us and the work we do for our customers, which is great, but there is still more to come! We will continue to work to do all we can to make sure we give them all they expect and more."
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