Capita Software Services is working with Community Care Providers Scotland (CCPS), the association of voluntary sector organisations, to pilot the Capita Support web-based outcome monitoring tool. Launched earlier this year, the software will assist providers of housing support to demonstrate the impact their services have on people’s lives.
CCPS’s housing support outcomes framework currently captures those elements which demonstrate the difference that housing support services make to the lives of those who use them. Information about individual outcomes is key to supporting service development and contract monitoring.
Yvette Burgess, director of the Housing Support Enabling Unit, CCPS, commented: “The Housing Support Enabling Unit was established in January 2004 to assist and support independent service providers in the implementation of the Supporting People programme.
The web-based tool that Capita is configuring for this unit will allow providers across Scotland to voluntarily create a record of service user outcomes electronically. These outcomes measure the impact of individual housing support services for individual clients. We look forward to piloting this system which will be of great interest to commissioners of housing services, service providers and those using housing support services.”
Roger Birkinshaw, director of housing at Capita Software Services, said: “The priority for voluntary sector organisations who work with vulnerable people within our communities is to provide them with much needed care and support. Capita Support is designed to complement these organisations’ existing processes, creating a more effective and efficient solution to monitoring outcomes.”
The Capita Support software solution was launched early 2009 by Capita Housing. It has been specifically developed to meet the needs of agencies, commissioners and providers within the Supported Housing and Services arena. It is designed to facilitate improved assessment, matching, referral and placement functions for accommodation based and floating supporting services, where support can be provided to vulnerable citizens regardless of where they live. It is the only dedicated system currently on the market which allows matching of clients and providers. This package has already been successfully implemented at over 10 organisations throughout the UK.