With ever increasing demands on the public sector to increase efficiency, while maintaining high standards of customer service, Capita’s
National Channel Shift in the Public Sector Conference focuses on the challenges and benefits of moving towards ‘Digital by Default’. As
advances in technology continue to expand the world of communication and service provision, learn how to harness the opportunities arising
from these new contact avenues.
This conference highlights emerging and established best practice in the management and provision of multiple channel service delivery,
including social media. With the Cabinet Office announcing funding for the ‘Digital by Default’ delivery programme to ensure that the
range of digital services continues to grow, this crucial conference explores the variety of models for successful channel integration and the
critical issue of promoting digital inclusion in all communities.
Capita will be showcasing their Corporate Online Services Solution "Connect". Visit our stand to find out more or contact us on:
0870 1631800 | firstname.lastname@example.org | www.capita-software.co.uk | twitter.com/capitalocalgov