Together, the Capita Housing and OPENHousing teams have much experience and insight into your issues and challenges, gained from working in your sector. Combining this with our software solutions promotes and support best practice in housing management for all types of social landlords, from large authorities to local housing associations throughout the UK.
In these difficult economic times, not only are social housing organisations now assisting some private homeowners, local authorities are also being challenged to make savings through efficiencies and reducing resources.
The Capita Housing and OPENHousing software suites allow your organisation to operate at it’s most efficient and effective. The suites enable you to listen and respond to the people at the heart of your purpose – your tenants. Our software solutions automate processes, reducing administrative workload and ensuring that all your customers are dealt with efficiently and consistently.
Empowering tenants with services on demand
In addition, the focus of the Tenant Services Authority (TSA) is to empower tenants and give them a say in how their services are managed. We can help you address this by assisting staff to work flexibly, within your local community. Many of our solutions enable closer engagement with tenants and leaseholders, delivering clear service benefits to citizens. Services can be delivered exactly when and where they are needed, anywhere from the street to tenants’ homes.
Capita creates specialist housing solutions from knowledge and insight
We work closely with our customers to create solutions with direct impact on budgets, strategic planning and service delivery to tenants, citizens and communities. Our software solutions help you:
- Improve customer service with fully integrated front office service delivery systems
- Work in the community with our suite of customer and mobile solutions
- Reduce administrative workload by automating processes
- Get more from your supplier team with hosted and remote support solutions.