Our social housing team has experience and insight into the issues and challenges in your sector. Our software solutions promote and support best practice in housing management for all types of social landlords, from strategic housing authorities to national housing associations.
In these difficult economic times, not only are social housing organisations now assisting some private homeowners, local authorities are also being challenged to make savings through efficiencies and reducing resources. Our software solutions automate processes, reducing administrative workload and ensuring that all customers are dealt with efficiently and consistently.
In addition, the focus of the Tenant Services Authority (TSA) is to empower tenants and give them a say in how their services are managed. We can help you address this by assisting staff to work flexibly, within your local community. Many of our solutions allow closer engagement with tenants and leaseholders, delivering clear service benefits to citizens. For instance, Capita Communications Manager allows direct digital communications with tenants and citizens via text messaging. Services can be delivered exactly when and where they are needed, from the street to tenants’ homes.
Capita creates specialist housing solutions from knowledge and insight
We work closely with our customers to create solutions with direct impact on budgets, strategic planning and service delivery to tenants, citizens and communities. Our software solutions help you:
- Improve customer service with fully integrated front office service delivery systems
- Work in the community with our suite of customer and mobile solutions
- Reduce administrative workload by automating processes
- Get more from your supplier team with hosted and remote support solutions