Capita's software services (CSS) division is the leading supplier of software solutions to the public sector and social housing marketplace.
We undertake a strong partnership approach and work closely with all our customers to ensure we provide systems tailored to suit their exact requirements. Our software solutions cover the disciplines of customer services, mobile technology, payment collection, income management, integrated housing management, revenues and benefits processing and services and policy training. Capita's software services’ customers benefit from a bespoke service, helping them to streamline their processes and deliver a high performance citizen-centric service.
Our culture is one of developing sophisticated, quality systems to tight legislative timescales. Our goal is to provide solutions that assist our customers in delivering a high performance citizen-centric service.
CSS recruits only the best staff from both the local government and the I.T. sectors. Combining the considerable experience of our practitioners with strong technical expertise, we have achieved a proven track record in innovations, development, implementation and on-going support and development of our entire software suite.
CSS employs over 250 staff and is based from one primary location in Trowbridge, Wiltshire (housing, revenues and benefits, technical services and citizen services),. We also have offices in Oldham (payment management, cash receipting and electronic hosted payment services) Newbury (housing), Solihull (libraries), Cirencester (further and higher education), and Swindon and London (document solutions).
Part of Capita plc
As a division of Capita plc, we have experienced strong and consistent growth since inception in 1994 and created excellence as standard in software provision and development. Currently, CSS works with over 70 per cent of local authorities in the UK.
Hear from Ian Gates, divisional director of CSS, speaking about our success with customers, demonstrated by the strengths and outcomes detailed in our case studies and discussing our approach to partnership working with customers, achieving successful relationships and project outcomes.