Capita's Local Government Services is part of Capita plc, the UK’s leading business process outsourcing (BPO) and professional services company, and we have been providing specialist support to local authorities for over 16 years.
Our vision at Capita's Local Government Services is to be recognised as the number one provider of revenues, benefits, financial, contact centre and administrative services.
Achieving our vision
- Continually increase satisfaction – make it fun
- Continuous high level of retention
- Ongoing investment in training and development
- Provision of opportunities and promotion from within.
- Continuous high degree of client satisfaction
- Understand our client’s needs and aspirations
- Retain and develop existing partnerships
- Increase market penetration and presence.
- Demonstrate market leading performance
- Continuous service improvement
- Investment in new and innovative technology
- Exceed service level agreements and contractual targets.
- Grow revenue by maximising opportunities
- Improve profitability
- Exceed business plans.