According to research conducted by Kadence* both customers and prospects of Capita Housing rated us as the market leading supplier of housing management information systems.
Customers of Capita Housing’s solutions rated us top for:
- Low number of faults
- Conformity to legislation
- Good helpdesk
- Expert trainers/consultants
- Good product support
- Flexible pricing structure
- Good customer service
86% of current Capita Housing customers (and 66% of prospects) would use Capita’s solutions again.
Based on product performance 75% of current Capita Housing customers would recommend Capita Housing to others as a supplier.
Reliability, stability and conformity with legislation were rated as the two most important product attribute factors in the market for housing management information systems. Good customer service, a good helpdesk and expert consultants were considered the three most important service attribute factors in the market for housing management information systems.
*research commissioned by Capita Software Services in January 2009.