Capita Software Services announces it has secured three new Capita Support contracts with:
- Family Mosaic, one of London and Essex’s largest providers of housing support and care
- Worcestershire County Council
- Luton Borough Council
Through Capita Support, the software solution for local authorities and housing providers, organisations will now be able to guarantee that their clients are assessed according to their level of need and matched to the relevant services. This will ensure the most vulnerable of clients have faster access to the tools that will help them improve their lives. Customer services will also be enhanced as the referral process will become more streamlined. The system will hold all of the clients’ details and help avoid unnecessary duplication for example, whenever they are required to complete a new form they won’t have to provide all the historical information a second time round.
Capita Support, a fully hosted and customisable solution, was chosen by all three organisations because of its ability to increase transparency and improve productivity and efficiency through its enhanced referral and support planning process.
In addition, the organisations’ officers will also benefit greatly as any paper based forms previously used will be mapped into the Capita Support system. This will ensure all information required is at their fingertips anywhere, anytime and allows them to provide a truly professional service to their customers. As a provider, Family Mosaic is implementing Capita Support as the case management system for its Care and Supported Housing department.
John Tilsley, head of business systems at Family Mosaic, commented: “We decided to purchase Capita Support because it provides us with the flexibility required to meet our organisational needs. Family Mosaic are passionate about only using ‘world class suppliers’ and the purchase of the product also matches our strategy of removing in-house developed solutions with a move towards ‘software as a service’. We believe Capita will enable us to deliver this important project in a tight timescale to budget with the professionalism we expect from our selected service providers.”
Capita’s seven year contract with Luton Borough Council will see them implement a single point of access to manage their referrals and vacancies and contract management which will help manage all Supporting People related contracts within the borough including monitoring, renewals and quality assessments. Worcestershire County Council has also signed a contract for the Capita Support gateway system as their single point of access tool.
Roger Birkinshaw, director at Capita Housing, said: “We pride ourselves on providing housing solutions which encourage collaborative working, enabling all third parties such as statutory and non statutory agencies to access the same system to share information. This creates a truly efficient working environment which translates into truly flexible and first class customer service. The housing sector is currently working hard to stave the effects of the recent recession and we believe that our software, we can help them in some way.”
All Capita Support solutions aim to help housing providers deliver services under the Supporting People funded initiative, which is the government programme to improve the quality and effectiveness of support services at a local level. The personal budget allocated to service users to pay for provisions such as meals on wheels can also be managed and monitored by Capita Support.